Thank you for your feedback, but you purchased the products and would have received them around 16 / 17 August, it is now only the 7th September. Skin cell renewal takes place gradually and the rate at which we renew our cells slows down with age because there is less blood circulation and therefore less oxygen being delivered to the cells. Little by little you are gradually chiseling through the layers, but it takes 4 - 6 weeks for the cell cycle to be renewed. So the new cells we have been treating with the products should start to show about 6 weeks after you first start to use these products and from there you begin to improve the areas of pigmentation gradually. So please allow more time and don't give up! Do think about having a good exfoliating treatment weekly too - you can do this with our Glycocure Exfoliating Mask - or better still go into one of our salons for a good peel - it will really help!