Day and Night eye cream. Excellent.

Terrible - out of stock, late delivery and damaged products

Thank you for taking the time to feedback. Unfortunately the products you first selected had been discontinued and therefore we were not able to replenish the stock as per the website. This rarely happens and I would like to express our apologies for the inconvenience. According to our records you were contacted on the Monday morning after placing your order on a Sunday. You replied 3 days later with a response and a question on the replacement product. This was answered in a call to you directly, your order was then agreed and processed for delivery the following day. I am very disappointed to see how the products arrived with you, this is by far not our normal standard. I have shared your photo with our warehouse team all of which have worked in the company for many years and are experienced in the requirements to ensure clients receive products in perfect condition. We will also be in contact with the couriers. I will contact you directly in order to provide a gift for you and your friend by way of apology and will call you this afternoon.

Unfortunately I was not able to reach you by phone today and have sent an email. Please note any emails will reference Totally UK - the distribution company for Germaine de Capuccini in the UK.

Chat box

Thank you for your feedback. We responded to your chat via the chat box a few minutes after your message. I'm sorry we missed you. Here is the answer: The Excel Therapy Cream is a moisturiser, use it after cleansing, toning and applying your eye cream. A serum can be applied underneath. I will share your comments regarding the colours of CC cream with the manufacturers.

Excellent service

Fabulous

Good Samples

Very fast delivery, great products, great customer service

Great products

What's not to love

Slick service and I’m sooo liking the products, skin is amazing

Thanks for taking the time to post a review. I'm sorry to hear that you didn't receive any samples in your delivery, the warehouse must have omitted to include them this time. Keep an eye out for a delivery coming your way early next week. Apologies for the delay.

Great products

Great quality products and fast delivery

Good products

great service

Hi Jean, Your order was despatched via DPD on Jan 21st but returned to us on Feb 2. Your messages were returned via two emails and a voicemail was left to your number in Australia. As we did not receive a reply your parcel was resent on Feb 3rd. Please can you confirm the address so we can ensure you receive your parcel. Many thanks.

Hi Thank you for your response I have had no voicemails I have just rechecked. I did try and call abs email but had no response myself. The address to send should be:- not the Hounslow address. 9 Theobalds Way Friendly Surrey GU16 9RF Kindest Regards Jean

That's strange I left the message for you myself. Good to be in contact now. This is different to the address you first provided so I will organise a second delivery for you to go out as priority today. Is there anyone at the Hounslow address? If so please can you instruct them to return the parcel. Many thanks

Thank you yes I will I don’t think we have anyone in store at all at the moment. Many thanks for your prompt response I am great full we eventually were able to communicate. I had purchased this gift for my sister for her birthday I love your products and use them so wanted her to se me how fabulous they actually are.

Likewise Jean. I appreciate your frustration and am pleased we could resolve this matter for you today. Thank you for sharing the love for GDC! Keep well.

Thank you so much I am not sure why I did not get your calls but really appreciate your time today and thank you for resolving the issue.

Jean Bristow changed their service rating from 1 to 5

great product and service

Great service