From 1606 reviews
5 | 1490 | ||
4 | 75 | ||
3 | 13 | ||
2 | 10 | ||
1 | 18 |
Here at Germaine de Capuccini, we pride ourselves on our customer care.
Our customer feedback is collected by Feefo, the world’s most trusted platform for ratings and reviews. See below what our customers have to say about our service or view this on Feefo.com
Trusted Customer
9th Sep 2022
9th Sep 2022
Product good service not as it once was
Complimentary set not enclosed. Contact GDC message read and ignoredTrusted Customer
7th Sep 2022
7th Sep 2022
Excellent service start to finish
Excellent.Trusted Customer
6th Sep 2022
6th Sep 2022
Amazing!!!
Trusted Customer
1st Sep 2022
1st Sep 2022
easy to order, great product, prompt delivery
Trusted Customer
25th Aug 2022
25th Aug 2022
Not happy with service.
Products good.
I have had a sorry but believe more care should be taken.
Since placed a phone order and asked them to add swan points.!
Both e mail and messenger read and ignored.
Service is not what it once was.
Sharon Thomas
24th Aug 2022
24th Aug 2022
Service could be better
Thank you for taking the time to share a review. Please can you be a little more specific on your comment. The product you have reviewed was included free of charge with your order and I'm unsure how this can be classed as poor service.
These were paid for samples. You charge a high price for small samples.
Trusted Customer
24th Aug 2022
24th Aug 2022
Germaine always provide great delivery service and pack all my products extremely well.
Trusted Customer
22nd Aug 2022
22nd Aug 2022
Great service and received the goods very quickly. Loved the samples of other products to try.
Trusted Customer
22nd Aug 2022
22nd Aug 2022
Great products that really help my skin. I’ve used Germaine for years and will always continue to do this. I always buy when you have good offers. However having spent a lot of money I really feel I should have been sent far more samples than I got.
Trusted Customer
20th Aug 2022
20th Aug 2022
Gift put in with another order.
Purchased a gift but they placed it in with another family members order. Ruined the gift surprise. Orders were placed separate.Once again we apologise for this misunderstanding. As both orders were placed using he same email address the automation linked them together. I know you have already had a conversation with my colleague regarding this and we are sorry that there was no surprise when receiving your gift. Using separate contact information will avoid this happening again another time.
Different contact information was used. Different e mail Different name Different payment method. Ref recent phone order have asked for swan points. E mail and messenger read and ignored.
Adama Fofana
17th Aug 2022
17th Aug 2022
Lovely products for face, my face look so good.thank you
Trusted Customer
15th Aug 2022
15th Aug 2022
Always great service
Ironically I ran out of my cleanser, toner & moisturiser at the same time. It was as straight forward as always to order these products. I chose delivery with royal mail and arrived within 2 days. Had a great experience all roundSylvia Lawler, Chorley
13th Aug 2022
13th Aug 2022
Multi-Regenerating Rose Hip Oil
Wonderful company. I received a special introductory discount on my first order, did not have to pay p&p and when the order came was delighted to find a variety of samples had been included. Such a treat and a chance to see if you like other products.Trusted Customer
12th Aug 2022
12th Aug 2022
Good service
Great service. Quick delivery and keep you updated with everythingT MOORE
2nd Aug 2022
2nd Aug 2022
Excellent
Fantastic products and great customer service. Thank youTrusted Customer
31st Jul 2022
31st Jul 2022
Very easy web site ,very fast delivery ,goods very well packed ,products amazing ,been using Germaine de cappuccino for over 30 years my skin feels and looks amazing! Would definitely recommend to family and friends
Trusted Customer
29th Jul 2022
29th Jul 2022
Absolutely nice!
Anna Panayiotou
26th Jul 2022
26th Jul 2022
Fantastic cream
Trusted Customer
19th Jul 2022
19th Jul 2022
Fast delivery with some samples which were a lovely surprise. Love these products.
Trusted Customer
7th Jul 2022
7th Jul 2022
Excellent service
Very quick delivery & item well packaged.Trusted Customer
6th Jul 2022
6th Jul 2022
Great product
I first bought sun lotion in Spain in May and was so impressed that I was very pleased I could purchase it here in the UK online. I would recommend to anyone even though it may seem expensivehelen allport
26th Jun 2022
26th Jun 2022
Excellent
As always excellent service!Trusted Customer
26th Jun 2022
26th Jun 2022
Really nice products and service
All good with no problems.Trusted Customer
26th Jun 2022
26th Jun 2022
Service not as it was
Online messenger service rude. Gone downhill over past few years.Thank you for taking the time to share your feedback. It is very rare that we receive anything other than a 5* review. If you have the time to discuss your feedback further please do be in contact with the office and ask for Clare, I am keen to learn about your experience to ensure we remain a consistent a 5* provider.
Mrs Joan
24th Jun 2022
24th Jun 2022
Great service.