germaine-de-capuccini.co.uk is owned and managed by Totally UK ltd, official UK distributor of Germaine de Capuccini
Visitors can browse our website without disclosing any personal data whatsoever although certain activities require some personal details such as shop orders.
If you prefer not to send your information via the website, we can process orders over the phone (0845 600 0203).
You can choose not to enter any personal information although you won’t be able to use some of our features where this information is required.
We collect two types of data when you use our website:
- Personal data that you provide to us.
This could be details such as your name, email address and payment details. These details are used for the process that you initiated (eg ordering products), improving our website, personalising your shopping experience and communicating with you. We aim to make it very clear and easy to understand if your data will be used for anything else so that you are well informed before sharing any information with us.
- Anonymous data.
Data such as your browser information, ip address, pages visited or approximate location. This information is used to help improve the experience that we offer our customers.
Email Communication & Marketing
We use email as our main method of contacting you when you interact with us such as placing an order or using our Skincare Expert. We may also send you information or remarket to you via email or other channels such as social media. This does not include our regular marketing email that is sent to our VIP mailing list only.
GdC VIP mailing list
You have the option to receive ongoing emails from us about the subjects you choose by subscribing to our GdC VIP list. These emails are controlled by us and are sent by trusted third party email partners who have their own privacy policies which can be provided on request. We often receive data about the emails that you open and click on if your software supports it. We use this data to improve what we send to you.
Opting out of email communication
You can unsubscribe or change your interest preferences at any time by using the links at the
bottom of every email we send you. Once unsubscribed, we will stop sending you any emails except for when necessary, such as placing a shop order.
Our automated Skincare Expert service helps visitors discover which of our many products are best suited to them. The service requires information such as skin type, email address and more. This data is used for the purpose of recommending suitable products and we will send these recommendations via email. You have the option to opt in to receiving further emails and you can choose which email subjects you are interested in. Wherever applicable, we may use your Skincare Expert information to make our email content as useful and relevant to you as possible.
Changes to Your Personally Identifiable Information
You have the ability to review, change and/or correct the personally identifiable information you provide to us by going to the web page that links to your account and using the edit tools provided there to change your information.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Third party services
We only ever use your personally identifiable data for our own business purposes and we never share your data with anyone other than the trusted companies who help us deliver the best service possible to our customers. The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We never share your information with anyone else for any reason and we NEVER sell or rent your information.
Our third-party service providers each have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Details of the third parties we use can be provided on request.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We do not store any payment card details.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions & contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us on +44(0)845 600 0203.