From 1600 reviews
5 | 1485 | ||
4 | 74 | ||
3 | 13 | ||
2 | 10 | ||
1 | 18 |
Here at Germaine de Capuccini, we pride ourselves on our customer care.
Our customer feedback is collected by Feefo, the world’s most trusted platform for ratings and reviews. See below what our customers have to say about our service or view this on Feefo.com
Trusted Customer
10th Mar 2024
10th Mar 2024
Good job.
Fast delivery, I love your products, I definitely recommendTammy Williamson
9th Mar 2024
9th Mar 2024
Love these products
Been using these products about 10 years . Best stuff around .CJ, Surrey
7th Mar 2024
7th Mar 2024
Great eye make up remover.
I bought the eve makeup remover as every other brand seems to puff up my eyes. This remover is great as it doesn’t sting, doesn’t make my eyes water after and removes eye makeup efficiently. Yes it’s expensive in comparison to other brands but I don’t use much and it’s so worth every penny not to have puffy eyes!Trusted Customer
5th Mar 2024
5th Mar 2024
products left out in pouring rain ,could have been taken by anyone soaked !
products soaked good job they were in plastic pots or would have been wasted advice change your delivery serviceTrusted Customer
4th Mar 2024
4th Mar 2024
Very easy ordering process & my goods were Delivered on time - thank you!
Iryna Dragan
28th Feb 2024
28th Feb 2024
The quality is perfect.
Judith Donovan, Durham
24th Feb 2024
24th Feb 2024
Superb , quick delivery, love the samples too, so I can see if there’s anything else I want to try.
Pamela Toseland
17th Feb 2024
17th Feb 2024
Good except I wanted the pump action cleanser which you advertised online but you don’t even do it now. I ordered it as advertised but what I received was NOT what I wanted or you had advertised
Trusted Customer
12th Feb 2024
12th Feb 2024
Excellent
Excellent products and excellent customer service always! Thank youLouise Turner
10th Feb 2024
10th Feb 2024
Excellent service, prompt delivery, outstanding products.
Sharon Thomas
10th Feb 2024
10th Feb 2024
Eventually sorted.
This pot was not filled correctly. Customer service did eventually send a replacement. Must say in the 16 years of using their products this was a first.Thank you for taking the time to leave a review and for your patience whilst we got a replacement to you. We take feedback seriously and can take a day or two to review packaging and batch details thoroughly.
Trusted Customer
10th Feb 2024
10th Feb 2024
Luxurious
Enjoy the offers and points.products are expensive but they last and do go beautifully into the skin. I have been to a workshop on how to use them properly which has really helped. Some sadly are out of my price range but I cant recomend them highly enough. Skin feels like I have had a facial every time I do my routineLucas Connor
10th Feb 2024
10th Feb 2024
Better skin
Efficient!Sarah Simpson
4th Feb 2024
4th Feb 2024
Excellent brand and customer service. The products I ordered arrived promptly and a query I had was dealt with within minutes.
Daniel Riley
3rd Feb 2024
3rd Feb 2024
Great products
Quick delivery., love the products (packaging, quality and very effective on my skin)Trusted Customer
15th Jan 2024
15th Jan 2024
Soaks into my Skin - but Print DAY at the front of the DAY CREAM!!!!
I always use Germaine. SRNS Day and Night Cream are just great for my skin which tends to be slightly dry. These lovely Creams really soak into my skin and it always feels great. However - Please Print on the Day Cream at the front of the jar - DAY - just as you have NIGHT on the front of the Night. Sometimes I use them the wrong way round. I really don’t understand why you don’t do this!!??Trusted Customer
11th Jan 2024
11th Jan 2024
Easy to select products and speedy delivery
Michelle Blade
23rd Dec 2023
23rd Dec 2023
Not received item
Purchased item 6 days ago and still haven't received it!Hi Michelle, I am sorry to read that you did not receive your order as we expected, it was despatched via Royal Mail on the 18th of December. I hope by now you have received it. However, we are back at the office today, you can reach us on 01784 259988 and we can assist with tracking details.
Trusted Customer
23rd Dec 2023
23rd Dec 2023
Order process was easy and delivery was on time.
Sally Anne Clarke
21st Dec 2023
21st Dec 2023
Fabulous service
Excellent service thank youLinda Ravenscroft
14th Dec 2023
14th Dec 2023
Great service
It is easy to purchase products on line and I always receive the product in a timely manner.Trusted Customer
13th Dec 2023
13th Dec 2023
I must emphasize that the quality of the cosmetics remains consistently high. But I've been a frequent buyer of various skincare products, often receiving complimentary new samples with my cream orders. However, my recent substantial purchase of creams and skincare items didn't come with any free gifts, and I'm quite disappointed about it.
Trusted Customer
13th Dec 2023
13th Dec 2023
Best stuff ever !
Alahree McDonell
12th Dec 2023
12th Dec 2023
Happy
Quick delivery.Trusted Customer
11th Dec 2023
11th Dec 2023
Efficient as always