From 1614 reviews
5 | 1498 | ||
4 | 75 | ||
3 | 13 | ||
2 | 10 | ||
1 | 18 |
Here at Germaine de Capuccini, we pride ourselves on our customer care.
Our customer feedback is collected by Feefo, the world’s most trusted platform for ratings and reviews. See below what our customers have to say about our service or view this on Feefo.com
L COX, Battle
21st Mar 2021
21st Mar 2021
Great products
Love their products - well worth paying the extra. Great service too. They enclose free samples of some of their products too.Trusted Customer
8th Mar 2021
8th Mar 2021
Very happy love your products
Excellent products,my skin feels amazing,great servis,fast delivery and a generous amount of samples,Very highly recommended. Thank youGillian Cracknell
6th Mar 2021
6th Mar 2021
Day and Night eye cream. Excellent.
Excellent.Trusted Customer
2nd Mar 2021
2nd Mar 2021
Fast delivery and packaged well
Trusted Customer
1st Mar 2021
1st Mar 2021
Terrible - out of stock, late delivery and damaged products
To start the products I ordered were advised as out of stock, even through I was able to order and pay for two of these items and it was stated as available on the website! I received a phone call from a random person from a different company advising me of discrepancy and asking if would like to make a swap. I was unable to tell her what I wanted at the time so she gave me her email. Following this I emailed advising the swap I wanted with no response (they still had my fill payment at the point!) l eventually called to follow up. I had also paid for next day delivery with my order. Following this delay I did not receive my package until 6 days after or was expecting it. When the package did arrive it was very damaged in the box. The items were a present for a friend, which I missed due to the delay and the package was then so damaged I had to not use the package box it came in!Thank you for taking the time to feedback. Unfortunately the products you first selected had been discontinued and therefore we were not able to replenish the stock as per the website. This rarely happens and I would like to express our apologies for the inconvenience. According to our records you were contacted on the Monday morning after placing your order on a Sunday. You replied 3 days later with a response and a question on the replacement product. This was answered in a call to you directly, your order was then agreed and processed for delivery the following day. I am very disappointed to see how the products arrived with you, this is by far not our normal standard. I have shared your photo with our warehouse team all of which have worked in the company for many years and are experienced in the requirements to ensure clients receive products in perfect condition. We will also be in contact with the couriers. I will contact you directly in order to provide a gift for you and your friend by way of apology and will call you this afternoon.
Unfortunately I was not able to reach you by phone today and have sent an email. Please note any emails will reference Totally UK - the distribution company for Germaine de Capuccini in the UK.
Trusted Customer
28th Feb 2021
28th Feb 2021
Chat box
The products are lovely but I tried using chat box to ask about oxygenated cream but no one answered. Also it would be great to have the cc cream in a tone in between beige and bronze.Thank you for your feedback. We responded to your chat via the chat box a few minutes after your message. I'm sorry we missed you. Here is the answer: The Excel Therapy Cream is a moisturiser, use it after cleansing, toning and applying your eye cream. A serum can be applied underneath. I will share your comments regarding the colours of CC cream with the manufacturers.
Trusted Customer
28th Feb 2021
28th Feb 2021
Excellent service
Excellent! My order was delayed as one of the products was discontinued. When my order was adjusted the products arrived the following day.Trusted Customer
28th Feb 2021
28th Feb 2021
Fabulous
Best skin care Ive ever used. Never wish to change. Always get samples and free delivery! I wouldn't mind less packaging thoughSharon Thomas
26th Feb 2021
26th Feb 2021
Good Samples
Fairly quickTrusted Customer
25th Feb 2021
25th Feb 2021
Excellent products that I have used for a number of years now plus great easy delivery with free samples of products to try.
Noel Henderson
24th Feb 2021
24th Feb 2021
Very fast delivery, great products, great customer service
Beautiful moisturiser, great productsTrusted Customer
22nd Feb 2021
22nd Feb 2021
Great products
Great products & good serviceFawzia Nazir
20th Feb 2021
20th Feb 2021
What's not to love
The products are great - they are matched by the excellent customer service and delivery timescales.NICOLA TAYLOR, Brewood
20th Feb 2021
20th Feb 2021
Slick service and I’m sooo liking the products, skin is amazing
Very quick and efficient, products are some if the best I’ve used .Paul Haken
19th Feb 2021
19th Feb 2021
Product delivered quickly.
No other “extras” in the delivery despite the internal invoice staying their would be. Must’ve not been packed.
Thanks for taking the time to post a review. I'm sorry to hear that you didn't receive any samples in your delivery, the warehouse must have omitted to include them this time. Keep an eye out for a delivery coming your way early next week. Apologies for the delay.
Trusted Customer
15th Feb 2021
15th Feb 2021
Great products
Straightforward to order and order arrived quicklyOlga, Leeds
14th Feb 2021
14th Feb 2021
Great quality products and fast delivery
With every order I make the process is so simple. I select my products and the delivery service is fast and efficient. These products are amazing...my skin has never been so great! On each order I love the little bag of goodies with samples of even more great products to test. Simply fabulous!Trusted Customer
14th Feb 2021
14th Feb 2021
Great customer service, quick delivery, generous samples.
Trusted Customer
12th Feb 2021
12th Feb 2021
Good products
I always buy from them love all the samples I receive,on time ,.Trusted Customer
12th Feb 2021
12th Feb 2021
great service
very nice hand cream doesn't leave a greasy surface on the sin has firmed up the surface but only been using for a weekPam Saunders
11th Feb 2021
11th Feb 2021
Speedy delivery,great product!
Customer
9th Feb 2021
9th Feb 2021
great product - great service speedy delviery
Customer
8th Feb 2021
8th Feb 2021
love the products
Trusted Customer
8th Feb 2021
8th Feb 2021
Great service, fast shipping.
Jean Bristow
8th Feb 2021
8th Feb 2021
I have tried calling and messaging you regarding an order I made back on 21st Jan that I still have not received order 546172
Hi Jean, Your order was despatched via DPD on Jan 21st but returned to us on Feb 2. Your messages were returned via two emails and a voicemail was left to your number in Australia. As we did not receive a reply your parcel was resent on Feb 3rd. Please can you confirm the address so we can ensure you receive your parcel. Many thanks.
Hi Thank you for your response I have had no voicemails I have just rechecked. I did try and call abs email but had no response myself. The address to send should be:- not the Hounslow address. 9 Theobalds Way Friendly Surrey GU16 9RF Kindest Regards Jean
That's strange I left the message for you myself. Good to be in contact now. This is different to the address you first provided so I will organise a second delivery for you to go out as priority today. Is there anyone at the Hounslow address? If so please can you instruct them to return the parcel. Many thanks
Thank you yes I will I don’t think we have anyone in store at all at the moment. Many thanks for your prompt response I am great full we eventually were able to communicate. I had purchased this gift for my sister for her birthday I love your products and use them so wanted her to se me how fabulous they actually are.
Likewise Jean. I appreciate your frustration and am pleased we could resolve this matter for you today. Thank you for sharing the love for GDC! Keep well.
Thank you so much I am not sure why I did not get your calls but really appreciate your time today and thank you for resolving the issue.
Jean Bristow changed their service rating from 1 to 5