From 1647 reviews
| 5 | 1528 | ||
| 4 | 75 | ||
| 3 | 15 | ||
| 2 | 10 | ||
| 1 | 19 |
Here at Germaine de Capuccini, we pride ourselves on our customer care.
Our customer feedback is collected by Feefo, the world’s most trusted platform for ratings and reviews. See below what our customers have to say about our service or view this on Feefo.com
Agnieska Oboleviciene
13th Dec 2017
13th Dec 2017
Customer service
My order has been cnx and no one was able to articulate why? Had money held on account and had to replace order. I was trying to explain to your customer service that you have some technical issues on order portal but felt like no one wanted to hearHi Agnieska, I'm so sorry that you had this experience with us. We take our customer service extremely seriously and put our customers at the centre of everything that we do. Having checked just now, I can see that your money was only taken once the order successfully went through. It looks like the first attempt at payment had failed which is why the order was automatically cancelled after 20 minutes. If I can help you with anything at all, you can get me directly on 0845 600 0203. Kindest regards, Martin
Trusted Customer
13th Dec 2017
13th Dec 2017
Fragrance gift set
Excellent customer service from Carole J and many thanks for the selection of samples sent and those also included with resulting gift set purchased.CAROLA FORRESTER, san Isidro, Buenos Aires
13th Dec 2017
13th Dec 2017
excelencia
Los productos son excelentes y el servicio también. Muchas graciasPaula, London
13th Dec 2017
13th Dec 2017
These products are absolutely wonderful. My skin has become addicted to them! The texture is absolute perfection, not too light, not too rich. I love the ‘try a sample option’ I always like to try a product first. I skin feels and looks much better.
Tammy Williamson
13th Dec 2017
13th Dec 2017
I love these products
Dovile Bagusyte
13th Dec 2017
13th Dec 2017
Very high quality products
Amazing products, lots of samples added, just in love with this cosmetic ! Delivery was fast too! Really recommend.Trusted Customer
29th Nov 2017
29th Nov 2017
Excellent
prompt efficient delivery was also informed of time prior to deliveryTrusted Customer
26th Nov 2017
26th Nov 2017
Great efficient service
Trusted Customer
23rd Nov 2017
23rd Nov 2017
Highly recommend
Thank you for the gifts 😍 High quality production.Ana Sousa
22nd Nov 2017
22nd Nov 2017
The product itself. Fast shipping.
Eimante Pakeltyte
20th Nov 2017
20th Nov 2017
Recommended
First things I like so much cream set. Second thinks it’s amazing service and I so much like a swan points and small gifts.Trusted Customer
15th Nov 2017
15th Nov 2017
fast delivery and came with a few samples
Trusted Customer
11th Nov 2017
11th Nov 2017
delivered to a wrong place
The delivery went to my billing address instead of the shipping address i have entered. Luckily my billing address is my home address but i had to go to post office and stand in line for an hour to receive the parcel. The product itself is great - very good creams with an awesome effectThanks so much for your feedback - and we are so sorry to get the address wrong, - we had a slight technical computer glitch (which has now been fixed) - but we should have double checked your delivery address - big apologies and a little something to say sorry is on its way to you!
Hello Carole, I have received your gift, thank you very much! It was very nice of you :) Hope the system issue has now been resolved and no other customers will face a similar problem. Thank Olga
Trusted Customer
5th Nov 2017
5th Nov 2017
Excellent Service. Excellent Product.
Always boxed securely to prevent damaged items on arrival. Has always come with samples of other Germaine Products to try which is perfect when considering alternatives/ additions to the range.Trusted Customer
4th Nov 2017
4th Nov 2017
Paid for quick delivery it took a week
I paid extra for speedy delivery and it arrived a week later and wasn’t left in my safe spot as requestedMany thanks for the feedback, and I am so sorry it took a week to get to you. You opted for our standard delivery, and for this we use Royal Mail on a tracked 48 hour service which is free. Unfortunately we were delayed in sending this parcel out to you as we were waiting for an order to arrive to fulfill your Purexpert Set, so instead of the parcel arriving within 2 working days, it does appear to have taken a week and for that we are sorry. We did put a note on your parcel requesting it should be left in your designated place and generally Royal Mail will follow these instructions but once it leaves us, it#'s difficult for us to monitor the outcome, other than to check the parcel has been delivered. I do hope that now you have received the products you enjoy using them and we promise to to do better next time!
Trusted Customer
4th Nov 2017
4th Nov 2017
Excellent service!
Trusted Customer
4th Nov 2017
4th Nov 2017
Excellent products and service
Trusted Customer
4th Nov 2017
4th Nov 2017
Fast
Trusted Customer
2nd Nov 2017
2nd Nov 2017
It is expensive, but well worth it.
Excellent. I ordered on line and it arrived very quicklyTrusted Customer
1st Nov 2017
1st Nov 2017
Excellent
Service was excellent and delivery speedy.Trusted Customer
30th Oct 2017
30th Oct 2017
Quick delivery, good products. I can try different products as I get some samples. I would definitely recommend germain de capuccini and I am using their products for ten years now.
Lorraine Goodall
28th Oct 2017
28th Oct 2017
They kept me informed of my items progress and had fast delivery
Sarah Rutherford
27th Oct 2017
27th Oct 2017
Highly recommended
Free postage, lots of free samplesTrusted Customer
23rd Oct 2017
23rd Oct 2017
Got the product on time! Was sent a mail on progress of the delivery
It was quick and efficient! Product was easy today find. Though I guess it is because I have used it before.Lineta Butkeviciene
23rd Oct 2017
23rd Oct 2017
I love this product
